Privacy policy
1. General – what is the purpose of this privacy policy?
1.1. The website available at www.chapter.be (hereinafter: the "Website") is operated by and owned by Chapter, with company number BE1012.054.943 and registered office at Torhoutsesteenweg 52a – 8210 Loppem (hereinafter also: "Controller," "we" or "us").
1.2. This privacy policy aims to inform you about the processing of your personal data on or via the Website. This privacy policy aims to ensure the proper and transparent processing of your personal data.
We strongly recommend that you read this privacy policy carefully.
1.3. This privacy policy only applies to the processing of your personal data on or via the Website by the Controller and/or by processors (e.g. external service providers or subcontractors) who process your personal data on our behalf and have entered into a processing agreement with us for this purpose. Specify if the privacy policy also applies to other processing activities
This privacy policy does not cover in any way the privacy policies of other websites or applications referred to via (even permitted) hyperlinks on the Website or of companies or entities that advertise in our services.
1.4. We are responsible for the processing of your personal data. As the controller, we take all appropriate technical and organizational measures to ensure that the processing complies with Regulation (EU) 2016/679 of April 27, 2016 (hereinafter: "GDPR"). Our appointees or employees who have access to your personal data are also obliged to comply with the GDPR.
1.5. This privacy policy is made available to you electronically and can be consulted at any time under the heading "Privacy Policy" on the Website. In case of requests or additional questions, you can always send an email to: contact@chapter.be. We will inform you of the action taken within one month of receiving your request or question.
1.6. The controller reserves the right to change this privacy policy at any time. This privacy policy was last amended on January 5, 2020.
1.7. We must point out that you must always have the express consent of the person(s) concerned before uploading or posting information relating to other persons on the Website.
2. Who are we and how can you contact us?
Legal form: BV
Company name: Chapter
Trade name: Chapter
Registered office: Torhoutsesteenweg 52a, 8210 Loppem
VAT number: BE 1012.054.943
Telephone number: 050 94 68 94
Email: info@chapter.be
Hyperlink(s) Website: www.chapter.be
3. Contact details of the Data Protection Officer
N/A
4. For what purposes do we process your personal data?
We process your personal data that you provide on or via the Website solely for the following purposes:
Customer management, public relations, technical-commercial information, direct marketing, and trade in commercial information.
5. What is the legal basis for processing your personal data?
5.1. We process your personal data if: the data subject has given consent to the processing of his or her personal data for one or more specific purposes, the processing is necessary for the performance of a contract to which the data subject is party, or to take steps at the request of the data subject prior to entering into a contract, and the processing is necessary to protect the vital interests of the data subject or of another natural person.
5.2. In any case, from the moment you have agreed to our privacy policy - by clicking the OK button prior to using the Website and/or processing personal data on or via the Website - you give us your free, specific, informed, and unambiguous consent to process your personal data and you expressly agree to the manner in which it is processed as set out in this privacy policy.
6. What personal data do we process?
6.1. On or via the Website, we only process the following personal data, insofar as you provide it: first name & last name, address, telephone number and email address, electronic identification data and housing characteristics
6.2. We also process the following data, among other things: device data, log file data such as IP address, browser and operating system, the external website that referred you and the pages you visited on the Website (and the date and time of the pages you visited). This data is processed automatically (even without any registration), solely for statistical purposes and with a view to further improving the Website.
7. Who else receives and/or processes your personal data (besides the Controller)?
Your personal data is also processed on our behalf by our IT supplier SKINN, among others. This processing is regulated in a processing agreement that we have concluded with them.
CRM: Sweepbright
8. Do we transfer your personal data to (companies or entities in) non-EU countries?
No
9. Where, how, and for how long do we store your personal data?
9.1. Your personal data is stored on a secure Egnyte, Sweepbright, and Outlook-Microsoft server.
9.2. We will not retain your personal data for longer than is necessary to achieve the purposes set out in Article 4. In this respect, we may therefore retain your personal data for some time. In any case, we will not retain your personal data for longer than [retention period].
10. What are your rights?
10.1. You have the right to request us to:
- access your personal data;
- correct (rectify) or delete (erase) your personal data;
- restrict the processing that relates to you.
10.2. You have the right to object to the processing of your personal data. You can object to the processing of your personal data for direct marketing purposes at any time and free of charge.
10.3. You have the right to transfer your personal data to another controller.
10.4. If the processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. However, the withdrawal of your consent does not have retroactive effect and does not affect the lawfulness of the processing based on your consent prior to its withdrawal.
10.5. You have the right to lodge a complaint with the Privacy Commission/Data Protection Authority.
10.6. The exercise of the above rights is subject to the requirements and conditions set out in the GDPR.
10.7. To exercise the above rights, simply send us a request to
contact@chapter.be, providing sufficient identification.
11 What are our obligations?
11.1. We take all appropriate measures to ensure a level of security that is tailored to the risks to and protection of your personal data.
11.2. We maintain a processing register that also describes the (category of) processing of your personal data.
11.3. [If applicable - We have appointed a Data Protection Officer who informs and advises us about our obligations under the GDPR, monitors compliance with the GDPR, and is the point of contact with the competent privacy authorities.]
11.4. We cooperate with the competent privacy authorities (at their request).
11.5. Where necessary and/or required, we will immediately report security incidents or data breaches (including unlawful processing, loss, unavailability, destruction, damage, or unauthorized disclosure of your personal data) to the Privacy Commission/Data Protection Authority, no later than 72 hours after becoming aware of them.
If such a breach is likely to pose a high risk to your rights, and under the conditions set out in the GDPR, we will also report this to you.
If you become aware of such a breach in relation to your personal data or that of others in any way, you can contact us at the email address contact@chapter.be.
11.6. If we were to use certain new technologies or applications for the processing of your personal data that are likely to pose high risks to data protection, we will, under the conditions set out in the GDPR, carry out a so-called "Data Protection Impact Assessment" (DPIA) and, if required, consult the Privacy Commission / Data Protection Authority in advance.
12. Cookies
This website uses cookies. We use cookies to analyze our website traffic. We also share information about your use of our site with our partners for analysis. These partners may combine this data with other information you have provided to them or that they have collected based on your use of their services. More information can be found in our privacy statement.
Cookies are small text files that can be used by websites to make user experiences more efficient.
According to the law, we may store cookies on your device if they are strictly necessary for the use of the site. For all other types of cookies, we need your consent.
This website uses different types of cookies. Some cookies are placed by third-party services that appear on our pages. You can change or
withdraw your consent at any time via the cookie statement on our website.
Our privacy policy contains more information about who we are, how you can contact us, and how we process personal data.
If you have any questions about your consent, please state the ID and date of the consent.
Your consent applies to the following domains: www.chapter.be
Your current status: Allow all.
Your consent ID: lxWGLq9wu4COxJxg7J6s7kRMZPDFH76PnkDaFjuGwwiQLPEcLhGpvQ==Date of consent: Friday, October 17, 2025, at 1:16:10 p.m. CEST
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Cookie statement last updated on 12/20/2025 by Cookiebot:
Necessary (9)
Necessary cookies help make a website more usable by enabling basic functions such as page navigation and access to secure areas of the website. Without these cookies, the website cannot function properly.
| Name | Provider | Purpose | Maximum storage period | Type |
|---|---|---|---|---|
| __cf_bm | Vimeo | This cookie is used to distinguish between humans and bots. This is beneficial for the website to create accurate reports on website usage. | 1 day | HTTP cookie |
| _cfuvid | Vimeo | This cookie is part of the services offered by Cloudflare—including load balancing, website content delivery, and providing a DNS connection for website operators. | Session | HTTP cookie |
| bcookie | Used to detect spam and improve website security. | 1 year | HTTP cookie | |
| cache-sprite-plyr | www.chapter.be | This cookie is necessary for the cache function. A cache is used by the website to optimize the response time between the visitor and the website. The cache is usually stored in the visitor's browser. | Permanent | Local HTML storage |
| CookieConsent | Cookiebot | Stores the user's cookie status for the current domain | 1 year | HTTP cookie |
| CRAFT_CSRF_TOKEN | www.chapter.be | Ensures browsing security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor. | Session | HTTP cookie |
| CraftCookieTest | www.chapter.be | Registers whether the user is logged in - This allows parts of the website to be made inaccessible based on the user's login status. | Session | HTTP cookie |
| li_gc | Stores the user's cookie status for the current domain | 180 days | HTTP cookie | |
| test_cookie | Used to check whether the user's browser supports cookies. | 1 day | HTTP cookie |
Preferences (1)
Preference cookies enable a website to remember information that affects the behavior and design of the website, such as your preferred language or the region you live in.
| Name | Provider | Purpose | Maximum storage period | Type |
|---|---|---|---|---|
| lidc | Records which server cluster serves the visitor. This is used in conjunction with traffic distribution to optimize the user experience. | 1 day | HTTP cookie |
Statistics (2)
Statistical cookies help website owners understand how visitors use their website by collecting and reporting anonymous data.
| Name | Provider | Purpose | Maximum storage period | Type |
|---|---|---|---|---|
| _ga | Registers a unique ID that is used to generate statistical data about how the visitor uses the website. | 2 years | HTTP cookie | |
| _ga_# | Collects data on the number of times a user has visited the website, as well as data for the first and most recent visit. Used by Google Analytics. | 2 years | HTTP cookie |
Marketing (9)
Marketing cookies are used to track visitors when they visit different websites. Their purpose is to display advertisements that are tailored to and relevant to the individual user. These advertisements are thus more valuable to publishers and external advertisers.
| Name | Provider | Purpose | Maximum storage period | Type |
|---|---|---|---|---|
| _fbp | Meta Platforms, Inc. | Used by Facebook to deliver a range of advertising products, such as real-time bidding from third-party advertisers. | 3 months | HTTP cookie |
| _gcl_au | Used by Google AdSense to experiment with the efficiency of ads on websites that use their services. | 3 months | HTTP cookie | |
| _gcl_ls | Tracks the conversion rate between the user and the advertising banners on the website - This serves to optimize the relevance of the advertisements on the website. | Permanent | Local HTML storage | |
| IDE | Used by Google DoubleClick to record and report the actions of the website user after viewing or clicking on one of the advertiser's advertisements with the aim of measuring the effectiveness of an advertisement and presenting targeted advertisements to the user. | 400 days | HTTP cookie | |
| lastExternalReferrer | Meta Platforms, Inc. | Tracks how the user arrived at the website by recording their last URL address. | Permanent | Local HTML storage |
| lastExternalReferrerTime | Meta Platforms, Inc. | Tracks how the user arrived at the website by recording their last URL address. | Permanent | Local HTML storage |
| log/error | Meta Platforms, Inc. | Used to detect and log potential tracking errors. | Session | Pixel tracker |
| pagead/1p-conversion/#/ | Tracks the conversion rate between the user and the advertising banners on the website - This serves to optimize the relevance of the advertisements on the website. | Session | Pixel tracker | |
| pagead/1p-user-list/# | Used to track whether the visitor has shown interest in specific products or events on multiple websites and detects how the visitor navigates between sites - This is used to measure advertising efforts and facilitates the payment of referral fees between websites. | Session | Pixel tracker |
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Part of Immo Francois group
Certified real estate agent with BIV no. 505.469. CHAPTER is subject to the code of ethics of the BIV, the Professional Institute of Real Estate Agents. BA and guarantee via NV AXA Belgium (policy no. 730.390.160).